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Cancellation policy

How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email service@sureix.com and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email service@sureix.com if you have any questions — we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at service@sureix.com (and include your original #order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

We offer immediate order cancellations up to a limit of 1-2 days after purchasing - so if you change your mind within that time - contact us and we'll cancel and refund you in full as soon as we get your request.

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